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Mercedes-Benz Financial Services UK Limited
Financial Ombudsman decision DRN-5955336 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Mr K complains about charges Mercedes-Benz Financial Services UK Limited (MBFS) asked him to pay when he returned a car he had been leasing through a finance agreement with them.Charges and fees
MBFS apologised for not inspecting the car in Mr K’s presence.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5955336.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.