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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-5949477 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mrs G and Mr S’ complaint is a complaint that the lending relationship between themselves and RBS was unfair to themIrresponsible lending

Mrs G and Mr S have complained about the overdraft charges The Royal Bank of Scotland Plc (“RBS”) applied to their current accountCharges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5949477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.