Bank of Scotland Plc

Financial Ombudsman decision DRN-5940602 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

On 7 June 2025, Mr W attempted to raise a chargeback dispute for this payment through Halifax as he said the services were not as described.Card dispute or chargeback

Mr W complains about how his chargeback dispute and subsequent complaint about this matter was handled by Bank of Scotland plc trading as Halifax.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5940602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.