HSBC UK Bank Plc
Financial Ombudsman decision DRN-5932690 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Mr B complains that HSBC UK Bank Plc is holding him liable for transactions which he says he didn’t authorise.Unauthorised transaction
I’m satisfied that the decision not to refund the more recent transactions was fair. For the same reason, I’m satisfied that HSBC’s decision not to raise further chargeback disputes was fair.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5932690.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.