HSBC UK Bank Plc
Financial Ombudsman decision DRN-5930494 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
On 19 August 2025, HSBC wrote to Mr S to let him know that following its review it had decided to close his accounts.Account closed or refused
HSBC blocked the accounts whilst it completed the review.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5930494.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.