Tandem Motor Finance Limited

Financial Ombudsman decision DRN-5926035 Upheld

Upheldoutcome, as published by the Ombudsman

£876redress stated in the decision

Wed Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

ensuring that any information about the hire purchase agreement that it’s reported to the credit reference agencies is removed from Ms S’s credit fileCredit file reporting

didn’t accept her rejection of a car that was supplied to her under a hire purchase agreementMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5926035.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.