Amazon Payments UK Limited

Financial Ombudsman decision DRN-5922263 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

AEU closed M’s seller account in August 2025Account closed or refused

APUK has explained that since January 2021, the UK VOEC requires AEU to collect and remit VAT on all business to consumer (B2C) sales for sellers not established in the UK.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5922263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.