Santander UK Plc
Financial Ombudsman decision DRN-5919253 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Santander has offered S a reasonable alternative account, albeit with a fee, and it has given S enough notice of the changes so it can find alternative options should it wish to.Account closed or refused
migrate S’s bank account, which was free from fees, to an account that incurs a monthly feeCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5919253.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.