MONZO BANK LIMITED
Financial Ombudsman decision DRN-5919137 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
Mr S has also said he is unhappy his account was closed and he wasn’t provided a reason for this.Account closed or refused
Monzo considered if chargeback claims against these gambling providers and Consumer Credit Act 1974 (“CCA”) section 75 claims (“S75”) against Monzo would help Mr S.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5919137.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.