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Starling Bank Limited
Financial Ombudsman decision DRN-5912195 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Starling subsequently wrote to Mrs H at the beginning of August 2025, to explain that it had closed I’s account, in line with the account terms and conditions.Account closed or refused
I’s account was restricted and Starling contacted I’s director, who I will refer to as Mrs H, to inform her that I’s account was under review. Whilst the review was underway, the funds in I’s account, amounting to approximately £10,000 was inaccessible to I.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5912195.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.