MONZO BANK LIMITED
Financial Ombudsman decision DRN-5910811 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
I am satisfied from the evidence that Mr P instructed and authorised the transactions in question.Unauthorised transaction
Mr T thinks Monzo should have raised a chargeback for the transactions to T.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5910811.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.