PrePay Technologies Limited

Financial Ombudsman decision DRN-5907530 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr A complains that Prepay Technologies Ltd trading as PrePay Solutions (Monese) won’t reimburse him after he made payments to purchase gaming account add-ons, that he now considers were part of a scam.APP scam refund refused

It said the only action it could take would be a chargeback, but that Mr A’s claim didn’t meet the requirements for a chargeback to be raised.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5907530.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.