Wise Payments Limited

Financial Ombudsman decision DRN-5895148 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Our Investigator also considered Wise’s decision to close Mr C’s account and thought it had been reasonable in making this decision.Account closed or refused

Mr C complains Wise Payments Limited trading as Wise didn’t do enough to get a refund for transactions made on his debit card.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5895148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.