Starling Bank Limited

Financial Ombudsman decision DRN-5892357 Upheld

Upheldoutcome, as published by the Ombudsman

£1,160redress stated in the decision

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr B has complained Starling Bank Limited won’t refund him for two transactions made using his debit card as a token on his mobile phone.Unauthorised transaction

Ensure that any overdraft charges charged whilst Mr B was without these funds are refundedCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5892357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.