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UK Mortgage Lending Ltd
Financial Ombudsman decision DRN-5892247 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
As a result they say they were left with no choice but to repay their second charge mortgage with Pepper Money, incurring an early repayment charge (ERC).Charges and fees
The complaint ... complain that UK Mortgage Lending Ltd trading as Pepper Money would not agree to postpone its charge in favour of their first charge mortgage lender.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5892247.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.