MONZO BANK LIMITED
Financial Ombudsman decision DRN-5891192 Not upheld
Not upheldoutcome, as published by the Ombudsman
£310redress stated in the decision
Mon Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr F has complained that Monzo Bank Ltd won’t refund him for a transaction of £290 which he didn’t authorise.Unauthorised transaction
He’s also raised his concern about Monzo deciding to close his account with immediate effect.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5891192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.