HSBC UK Bank Plc
Financial Ombudsman decision DRN-5890010 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr K complains that HSBC UK Bank Plc won’t refund money he lost to a scam.APP scam refund refused
I therefore don’t think HSBC treated Mr K unfairly by not raising a chargebackCard dispute or chargeback
Rules cited
FCA DISP (Dispute Resolution), PSR APP reimbursement requirement, FCA Consumer Duty (PRIN 2A)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5890010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.