J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-5889058 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Mrs H complains about the service she received from J.P. Morgan Europe Limited trading as Chase after she attempted to withdraw £500 but the machine didn’t dispense the cash.Card dispute or chargeback

She says she was out of pocket for almost two months (the £500 was returned on 16 September 2025)Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5889058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.