NewDay Ltd

Financial Ombudsman decision DRN-5887696 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Card dispute or chargeback

In the Ombudsman’s words

NewDay also restricted Mr P’s access to his account on this date whilst it investigated concerns about the volume and value of the disputed transactions.Funds blocked or frozen

NewDay temporarily reversed the transactions on Mr P’s account and raised chargeback disputes for all of the transactions listed above.Card dispute or chargeback

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5887696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.