Bank of Scotland Plc

Financial Ombudsman decision DRN-5886080 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr M has complained about how Bank of Scotland plc trading as Halifax (Halifax) handled his request for a refund.Card dispute or chargeback

Mr M has also complained about how Halifax dealt with his requests for support, including how he was spoken to on calls and the information he was provided with.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5886080.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.