Santander UK Plc
Financial Ombudsman decision DRN-5873525 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
Santander restricted A’s accountFunds blocked or frozen
I also felt the £225 Santander had already paid A was sufficient for any service failings that had occurred.Support for vulnerable customers
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5873525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.