Santander UK Plc
Financial Ombudsman decision DRN-5863860 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
As a result they had to pay an early repayment charge (ERC) along with a higher interest rate on their new mortgage.Charges and fees
Santander UK Plc unfairly declined their application to port or transfer their mortgage to a new property.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5863860.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.