MONZO BANK LIMITED
Financial Ombudsman decision DRN-5863848 Not upheld
Not upheldoutcome, as published by the Ombudsman
£36redress stated in the decision
Thu Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Card dispute or chargeback
In the Ombudsman’s words
Mr A was concerned that Monzo closed his account.Account closed or refused
Mr A raised multiple disputed transactions and requests for chargebacks with Monzo.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5863848.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.