Revolut Limited

Financial Ombudsman decision DRN-5862886 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

the account was blocked whilst a review was carried outAccount closed or refused

the account was blocked whilst a review was carried outFunds blocked or frozen

Revolut have accepted that they gave T some wrong information about when funds would be releasedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5862886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.