Bank of Scotland Plc

Financial Ombudsman decision DRN-5848236 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

the account details Miss G provided were for an ISA account she’d held and that had been closed in September 2015Account closed or refused

Miss G is also unhappy that Halifax refuse to provide One Time Passcodes (OTP) by emailIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5848236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.