HSBC UK Bank Plc
Financial Ombudsman decision DRN-5848166 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc lent to him irresponsibly when it agreed to increase his overdraft limit.Irresponsible lending
Re-work Mr S’s account so that all interest, fees and charges applied to it from 22 October 2022 onwards are removed.Charges and fees
Rules cited
FCA CONC (Consumer Credit sourcebook), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5848166.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.