Nationwide Building Society

Financial Ombudsman decision DRN-5844682 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

It therefore decided to close her account and load an adverse fraud marker against her on the Cifas database.Account closed or refused

Nationwide carried out a review of Miss A’s account after it found she was making a larger-than-usual number of chargeback claims.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5844682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.