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TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN-5842625 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss G complains TransUnion International UK Limited is reporting incorrect information on her credit file.Credit file reporting

She also said TransUnion had failed to deal with her complaint within the required timeframes.Complaint handling

Rules cited

FCA DISP (Dispute Resolution), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5842625.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.