Bank of Scotland Plc

Financial Ombudsman decision DRN-5839279 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr D and Ms H complained because Bank of Scotland plc initially refused to refund them for a transaction they said they hadn’t authorised.Unauthorised transaction

Mr D and Ms H wanted an apology from Bank of Scotland, which had already been given in the final response. They also wanted their complaint about not immediately being refunded, to be upheld.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5839279.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.