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American Express Service Europe Limited (AESEL)
Financial Ombudsman decision DRN-5838889 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£2,759redress stated in the decision
Wed Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
As I’m persuaded the cost of the summer house should be refunded, I don’t think it would be fair for Amex to apply any interest or charges to this sum, and so any associated interest and charges should also be refunded.Charges and fees
Miss H complains that American Express Service Europe Limited (Amex) didn’t refund a credit card transaction through its disputes process.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5838889.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.