Bank of Scotland Plc

Financial Ombudsman decision DRN-5837992 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr H asked Bank of Scotland to consider writing off his credit card debt as he was suffering from severe, chronic health conditions.Treatment in financial difficulty

Mr H has said that he believes he should be treated as a vulnerable customer.Support for vulnerable customers

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5837992.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.