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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5825121 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
wrongly charged an ERC on those paymentsCharges and fees
failed to manually recalculate the overpayments on their mortgage so they weren’t overcharged, and to repay overcharged interestMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5825121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.