Clydesdale Bank Plc
Financial Ombudsman decision DRN-5824593 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mr O complains that Clydesdale Bank Plc (trading as Virgin Money) unfairly restricted and closed his account.Account closed or refused
Mr O complained saying the decision was unfair and because he says Virgin Money caused a delay in returning his funds to him.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5824593.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.