Skrill Limited

Financial Ombudsman decision DRN-5811431 Upheld

Upheldoutcome, as published by the Ombudsman

£146redress stated in the decision

Thu Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

I’ve noted the charges it applied in relation to the chargeback claims Miss O made through NatWest.Charges and fees

Miss O raised a complaint about how Skrill handled the matter, which it didn’t upholdComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5811431.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.