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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-5811182 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

applied restrictions to his account following incoming payments resulting in him not having access to his fundsFunds blocked or frozen

RBS failed to sufficiently notify Mr M about the restrictions or keep him informed about what was happeningService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5811182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.