Clydesdale Bank Plc
Financial Ombudsman decision DRN-5804777 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss O has made a number of complaints about a chargeback and a section 75 Consumer Credit Act 1974 (“s. 75”) claim she made.Card dispute or chargeback
Miss O complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) was not helpful or supportive when she sought to obtain a refund for a disputed transaction.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5804777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.