Bank of Scotland Plc

Financial Ombudsman decision DRN-5797921 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

As such, whilst I appreciate Miss R is frustrated that she’s paid monthly account fees on her URCA since her complaint in 2020, I can’t say that has happened because of a mistake or error made by Halifax.Charges and fees

Miss R complained to Halifax, via a professional representative, in 2020 that her URCA had been mis-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5797921.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.