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PayPal UK Ltd
Financial Ombudsman decision DRN-5796911 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
PayPal said any money in the account would be held for up to 180 days and then Mr S would be told how to access it. Following this PayPal told Mr S that it wasn’t refunding D’s account balance and it had been used to offset losses.Account closed or refused
A company that I will refer to as D, complains that that PayPal UK Ltd unfairly blocked its account and stopped it from accessing money held in the account.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5796911.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.