Revolut Limited

Financial Ombudsman decision DRN-5786726 Upheld

Upheldoutcome, as published by the Ombudsman

£2,081redress stated in the decision

Mon Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

the transfer of those funds had not been authorised by the holders of the accounts from which they were transferred.Unauthorised transaction

Revolut suspended Mr G’s account, and on 22 April 2024 told him that it could no longer offer its services to him.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5786726.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.