Barclays Bank UK PLC

Financial Ombudsman decision DRN-5786393 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

the bank suspended T’s account without warningFunds blocked or frozen

Barclays said it was undertaking a ‘Know Your Customer’ (KYC) review and requested information about TComplaint handling

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5786393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.