Bank of Scotland Plc

Financial Ombudsman decision DRN-5785219 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

blocked a recurring card payment on his accountFunds blocked or frozen

Mr A, who has a disability that makes dealing with such matter difficult for himSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5785219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.