Barclays Bank UK PLC

Financial Ombudsman decision DRN-5780601 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

Barclays removed the balances Mr P held in these accounts while it carried out a review. It says it completed the review on 22 April – and decided to close Mr P’s accounts.Account closed or refused

Barclays removed the balances Mr P held in these accounts while it carried out a review.Funds blocked or frozen

Barclays accepts it could have handled things better. It has offered to pay Mr P £100.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5780601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.