HSBC UK Bank Plc
Financial Ombudsman decision DRN-5779483 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
HSBC said it would close his account with immediate effectAccount closed or refused
HSBC blocked the account while it carried out a reviewFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5779483.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.