MONZO BANK LIMITED
Financial Ombudsman decision DRN-5776674 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Monzo decided to close Mr U’s account with two months’ notice.Account closed or refused
Whilst it completed its review Monzo blocked Mr U’s account.Funds blocked or frozen
Mr U is also unhappy with how long Monzo took to release his balance, and about being asked to provide the same information repeatedly to pass Monzo’s security processes.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5776674.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.