Lloyds Bank PLC

Financial Ombudsman decision DRN-5765741 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Lloyds wrote to say that they would be closing his accounts in 60 days’ timeAccount closed or refused

he had raised several chargebacks – but said that he has evidence the chargeback requests were genuineCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5765741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.