Clydesdale Bank Plc
Financial Ombudsman decision DRN-5759528 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Interest and rates
In the Ombudsman’s words
Mr W spoke to Virgin Money and explained he was experiencing financial difficulties and asked for support.Treatment in financial difficulty
Mr W complains Clydesdale Bank Plc trading as Virgin Money unfairly applied interest and fees to his credit card account.Charges and fees
Mr W complains Clydesdale Bank Plc trading as Virgin Money unfairly applied interest and fees to his credit card account.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5759528.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.