Pepper (UK) Limited
Financial Ombudsman decision DRN-5753252 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting, Mortgage administration
In the Ombudsman’s words
A substantial fee balance had accrued on their account, including fees charged from 2006, and additional interest chargedCharges and fees
Engage Credit has been reporting their mortgage as six months in arrears to credit reference agencies, but they haven’t missed any payments.Credit file reporting
Miss M and Mr W complain about how Pepper (UK) Limited (trading as Engage Credit) has handled a mortgage they hold with it.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5753252.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.