Revolut Limited

Financial Ombudsman decision DRN-5752927 Upheld

Upheldoutcome, as published by the Ombudsman

£202redress stated in the decision

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Ms U complains that Revolut Ltd is holding her liable for a transaction which she says she didn’t authorise.Unauthorised transaction

she asked Revolut to raise a chargeback dispute.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5752927.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.