TSB Bank plc

Financial Ombudsman decision DRN-5751551 Not upheld

Not upheldoutcome, as published by the Ombudsman

£279redress stated in the decision

Fri Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mrs H complains that TSB Bank plc hasn’t refunded a payment she made using her debit cardUnauthorised transaction

TSB disputed the transactions with the retailer.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5751551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.