Barclays Bank Plc
Financial Ombudsman decision DRN-5750352 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Barclays decided to close Mr S’s account immediately... Barclays also told Mr S that in order to claim the money in his account he’d need to provide proof of ownership of the funds.Funds blocked or frozen
Mr S complained and said that he’d been without his money for eighteen months and Barclays had no right to hold onto his money for as long as it had done.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5750352.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.